I once worked as a directory assistance agent. My job was to find phone numbers for people. Boring job, but it paid the bills, and I was working the graveyard shift, so we had the bonus funny callers, among which horny men, drunk people and a mix of the two.
And there was the occasional planin dumb caller, who usually made my day (read “night”).
This is a true call I received one night, and I still think about it regularly since. If I could, I’d pay dinner to that person, because without knowing it, she made me put a lot of things in perspective, and from time to time, I replay those about 30 seconds of my life in my head, I giggle, and tell myself things aren’t so bad after all! So here it is…
Me: Directory assistance, what is the name you are looking for?
Her: I’d like to make a collect call please.
Me: Sorry, you’re not at the right department madam. You’ll have to call the operator for that…
Her: Oh! Ok…. What is their number?
Me: You have to call 0.
Her: And how do I do that??
Me: You press “0” on your telephone.
*Beeeeeeeep!* (sound of someone dialing – obviously the zero, but I am just guessing at this point – while we’re still online)
Me: You have to hang up first, madam…
Her: Dang! This whole shit is complicated!
And said lady hangs up on me…. Frustrated at the very intricate procedure. I’d like to point out that she had to call 411 to get to me. I can figure how exhausted she must have felt after that much efforts…